Terms and Conditions of use of website and service

When using www.cworkshop.co.uk you agree to the following rules:

• Pictures of materials exhibited on our website may not exactly represent the actual product and should not be used as a sole guide when choosing a product of a particular finish or colour. You should come into our workshop to see a sample or obtain a sample from the product manufacturer.
• Online cutting list submitting form should be filled in only in millimetres and no other measuring system should be used. We do not convert from inches into millimetres.
• When using online cutting list submitting form you are solely responsible for typing errors when filling in the form.

When using C Workshop Ltd service you agree to the following rules:

• Upon acceptance of a quotation a payment of the full amount needs to be made upfront either over the phone by debit or credit card or by BACS. You can also pay in person. Cheques will not be accepted. We will not start a fabrication of your project before we have full clear funds in our account.
• When paying by credit card a full amount will be subject to a 2.5% surcharge.
• All goods and services are subject to a VAT charge at a current going rate.
• After payment was made it cannot be revoked or cancelled. We do not provide refunds or accept returns in part or in whole of materials cut or edgebanded due to the customized nature of our business.
• We do not take responsibility for mistakes made by you when submitting your projects by fax, phone, an email or in person. You should always try to use our online cutting list submission form as this is the most accurate and quickest way to relay the information.
• All our quotations are valid for 10 working days.
• We remain our right to change, update or alter the terms and conditions of use laid out above at any time without notice.

Your rights:

• You can return a product for replacement within 72 hours from its receipt if there is a fault in fabrication. We will replace it as soon as it is feasible without additional charge.
• You can add to a current project and increase its volume for which you will require to pay any additional costs upfront.
• You can change or modify your project if it has not gone into production yet, without additional charge unless it increases in volume or labour that we will require to provide in order to implement the changes.
• If you found a fault with a delivered product or there were parts missing and you had originally booked and paid for the delivery, you will not need to pay for a repeated delivery to rectify the mistake. However, there will be a delivery charge if you collected goods from our workshop yourself, then found something wrong and requested a delivery of the missing or faulty parts.

We hope that you will find the above terms and conditions reasonable and will abide them when using our service. If at any time those rules are broken we remain the right to refuse our service at any point in time.

Management
C Workshop Ltd. Last updated January 2011.

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